Last Updated: Jan 26, 2025

Reno Guys take your privacy seriously. Whether you’re hiring us for painting, remodeling, or installation services, we ensure that your personal information is handled with care and in compliance with applicable privacy laws. This policy explains how we collect, use, and protect your data.

1. Information We Collect

We collect the following types of information to deliver and improve our services:

a. Personal Information

When you book a service or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Home or project address
  • Details about your project (e.g., type of service, property specifications)

b. Non-Personal Information

  • Your IP address
  • Browser type and version
  • Pages visited on our website
  • Date and time of your visit

This helps us optimize our website and provide a better user experience.

2. How We Use Your Information

We use your information to:

  • Provide services such as Interior and Exterior Painting, Bathroom and Basement Remodeling, or Window and Door Installation.
  • Respond to inquiries and provide quotes.
  • Schedule appointments and manage ongoing projects.
  • Send updates about your project status or follow-ups after service completion.
  • Share occasional promotional offers or service updates (you can opt out anytime).

3. How We Protect Your Information

To protect your personal data, we implement the following measures:

  • Secure Communication: Our website uses HTTPS encryption to secure your data during transmission.
  • Restricted Access: Only authorized personnel can access your personal information.
  • Data Storage: We store your data securely and delete it when no longer needed.

However, please note that no system is 100% secure. We take reasonable precautions but cannot guarantee absolute data security.

4. Sharing Your Information

We may share your information in the following circumstances:

  • With Trusted Partners: For example, subcontractors or suppliers involved in your project (e.g., material deliveries or painting specialists).
  • As Required by Law: If required to comply with legal obligations or respond to valid legal requests.
  • With Service Providers: For payment processing, scheduling, or marketing support.

We ensure that third parties respect your privacy and handle your data securely.

5. Cookies and Tracking

Our website uses cookies to:

  • Understand visitor behavior and website performance.
  • Personalize content and provide relevant promotions.

You can manage your cookie preferences in your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.

6. Your Privacy Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccuracies in your information.
  • Deletion: Request the removal of your personal data (where legally permissible).
  • Marketing Preferences: Opt-out of promotional emails at any time.

To exercise these rights, contact us at support@renoguys.us.

7. Third-Party Links

Our website may include links to external websites. Reno Guys are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our services or legal requirements. The updated policy will be posted on our website with the “Last Updated” date at the top.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Reno Guys
11199 Lee Hwy, Ste C-108 Fairfax, VA 22030
(703) 597-0504
Email: support@renoguys.us